• 1.148.565Customers Worldwide

Wool Overs logo. Cashmere, merino, cotton, silk and wool knitwear for men and women.

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Wool Overs

returns policy

With our unique sizing chart,and our fine quality knitwear, we are confident that you will be satisfied with your purchase...

However, if for any reason you are not satisfied with the garment when you receive it, we will either exchange it or refund the full amount of the garment to your credit or debit card.

You may return any item within 3 months of purchase for an exchange or refund providing it is in its original condition.

You can re-use the bag which your items were sent in. Simply write your request on the statement you received with your goods and send it back to us.

We will process your return as quickly as we can, but during our busy times this could take up to 20 days and our returns are dealt with in the order in which they are received. We will send a confirmation email when we receive your returned parcel providing you use our returns label with the barcode on it and you have supplied us with your email address. When we have dealt with your parcel we will confirm this to you by email. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement or the original payment method used.

More Info (click on bar to expand)
Cancellation rights for eu customers (click on bar to expand)
Exchanging an item?

View our sizing guide to help you make the right choice

Our Address

Wool Overs Ltd.
Wool Overs House,
Victoria Gardens
Burgess Hill,
West Sussex
RH15 9NB

Wool Overs

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24/7 customer services +64 4 488 0090